Terms & Conditions

Simply Jaspers Ltd

PLEASE READ THESE TERMS AND CONDITONS CAREFULLY BEFORE USING THIS SITE

1.1 Who we are and how to contact us:

1.2. www.simplyjaspersltd.co.uk (our ‘Site’) is operated by Simply Jaspers Limited (‘we’, ‘us’, or ‘our’). We are a limited company registered in England and Wales under company number 09860480. Our registered office is at 71-75 Shelton Street, London, England, WC2H 9JQ. Our main trading address is at Units 8 Lake Industrial Way, Lake, PO36 9PL. Our VAT number is 236 2808 08. To contact us please email info@jaspersnutrition.com or telephone us on 01983 885067. How we may contact you. If required, we will contact you by telephone, email, or by the postal address you provided us in you order. When we use the words “writing” or “written” in these terms, this includes emails.

2.By using our Site you accept these terms:

By using our Site you agree to accept and comply with these terms of use. You must not use this Site if you do not agree to these terms. We recommend that you keep a copy of these terms for future reference.

3.There are other terms that may apply to you:

3.1. These terms mention the following additional terms, which also apply to your use of our site:
•Our Privacy Policy explains how we may use your personal information.
•Our Intellectual Property (IP) Notice provides information about the IP on our Site.

3.2. You are responsible for ensuring that every person who accesses our Site through your internet connection are aware of and complaint with these terms and other applicable terms.

4.We may make changes:

4.1. We occasionally amend these terms. Every time you use our Site, please check that you have read and understood the terms that apply at that time. These terms were most recently updated on 01 June 2022.

4.2. We occasionally update and change our Site to reflect changes to our goods, our users needs’ and our business priorities.

5.We may suspend or withdraw our Site:
We do not guarantee that our Site, or any content on it will always be available. We may suspend, withdraw, or restrict the availability of all or any part of or Site. We will try to give reasonable notice of any suspension or withdrawal.

6.We may transfer this agreement to someone else:

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Our Site is directed at people residing in the United Kingdom. The content available on or through our Site may not be suitable for use or available in other locations.

7.You must keep your account details safe:

7.1. Any user identification, password, or other piece of information, whether chosen or provided is confidential. You must not disclose it to any third party.

7.2. We reserve the right to disable any user identification or password, whether chosen or provided, if in our reasonable opinion you have failed to comply.

7.3. If you know or suspect that another person knows your user identification or password, you must quickly notify us at info@jaspersnutrition.com.

8.Our contract with you:

8.1. Our acceptance of your order will take place when we inform you by email that your order has been dispatched, at which point a contract will come into existence between you and us.

8.2. If we cannot accept your order, we will inform you of this in writing and will not charge you for the product. This may be because the product is out of stock, we have identified an error in the price or description, or because we are unable to meet the specified delivery deadline.

8.3. Your order will be given an order number. To assist us it would be helpful if you could state the order number when you contact us about your order.

8.4. We only sell to the UK. Our Site is solely for the promotion of our products in the UK. We can deliver to the Isle of Man, Channel Islands and the Scottish Islands but please contact us for shipping rates for orders in these areas. Currently we do not ship to the European Union (EU) unless a large order is purchased, please contact us for information on orders to the EU.

9.Our products:

9.1. Products may vary slightly form their images. The images of the products on our Site are for illustrative purposes only. Although we make every effort to display colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colours of the product.

9.2. The packaging of the product may vary slightly from that shown in the images on our Site.

10.If there is a problem with the product:

If you have any questions or complaints about the product, please contact us. You can telephone us on 01983 885067 or email us at sales@jaspersnutrition.com.

11.Price and payment:

11.1. The price of the product (which includes VAT) will be the price displayed on the order pages when you place your order.

11.2. We take all reasonable care to ensure that the price displayed is correct. However, occasional, some of the products may be incorrectly priced. Where the product’s correct price at your order date is less than our stated price, we will charge the lower amount. If the products correct price at your order date is higher than the price stated, we will contact you for your instructions. If we accept and process your order where a pricing error is obvious and unmistakeable and could have easily been recognised by you, we may end the contract, refund you any sums you have paid, and require you to return the product.

11.3. You must pay for the products using one of the methods provided at the online check out before we dispatch them.

11.4. We do not store credit card details, nor do we share customer details with third parties.

11.5. The software we use to operate the shopping cart is installed on a secure server which means that your card details will be encrypted when they are sent to us. This will prevent anyone else from being able to read them.

12.Your rights to make changes:
Please contact us if you wish to make changes to your order. We will let you know if the change is possible. If the change is possible, we will inform you about any changes to the price, the timing of supply, or anything else which may be necessary and ask you to confirm whether you wish to go ahead with the change.

13.Our rights to make changes:
We may change the product to reflect changes in the relevant laws and regulatory requirements and to implement minor changes and improvements.

14. Delivery of the products:

14.1. The cost of delivery will be displayed on our Site.

14.2. During the order process we will inform you of the expected delivery time of your order.

14.3. We are not responsible for delays outside our control. If our supply of your order is delayed by an event outside our control, we will contact you as soon as possible to inform you and we will take steps to minimise the effect of the delay. If there is a risk of a substantial delay, you may contact us to end the contract and receive a refund for the products you have paid for but not received.

 

14.4. We deliver via our Courier UPS who may also contact you regarding the delivery of your order and/or any delay to the delivery.

14.5. It is important that the delivery address you provide is accurate. Please be precise about where you would like the products to be left if you are out when we deliver. We will not be liable for any loss or damage to the products once they have been delivered in accordance with your delivery instructions unless this is caused by our negligence.

14.6. A signature will be required for all orders. If you request for the products to be delivered without a signature this will be your responsibility.

15.When you become responsible for the products:
You will become responsible for the products once your order is delivered to the address you provided us. You will own the products once we have received payment in full.

16. We may suspend the supply of products to you:

16.1. We may have to suspend the supply of products to you for the following reasons:
a. To deal with technical problems or make minor technical changes;
b. To update the product to reflect changes in relevant laws and regulatory requirements;
c. To make changes to the product as requested by you or notified by us to you;
d. Because you have failed to provide us with the information we require, to supply your order, such as not providing a delivery address;
e. Because you have not paid for the product.

16.2. We will contact you in advance to inform you that we will be suspending the supply of a product unless the problem is urgent or an emergency. If we suspend a product, we will adjust the price so that you do not pay for products that are suspended. You may contact us to end the contract for a product if we suspend it.

17. Your rights to end the contract:

17.1. Your rights to end the contract will depend on what you have purchased, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

17.2. If the product is faulty or misdescribed you may have a legal right to end the contract or to get the product repaired or replaced.

17.3. You may end the contract because of something we have done or are going to do such as:
a. We have told you about an upcoming change to the product which you do not agree to;
b. We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
c. There is a risk that the supply of the products may be significantly delayed  because of events outside our control;
d. We have suspended supply of the products.

17.4. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products purchased online you have a legal right to change your mind within 14 days and receive a refund. All our pet food products are sealed for health protection or hygiene purposes, once these have been unsealed after you receive them, you do not have the right to change your mind, unless the product is faulty or misdescribed.

18. How to end the contract with us:

18.1. To end the contract with us, please let us know by emailing us at info@jaspersnutrition.com. Please provide your name, home address, order number, and your phone number and email address.

18.2. If you end the contract for any reason after the products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Unit 8 Lake Industrial Way, Lake, PO36 9PL.

19.We will pay for the cost of return in the following circumstances:
a. The products are faulty or misdescribed; or
b. You are ending the contract because we have told you of an upcoming change to the product, an error in pricing or description, a substantial delay in delivery due to events outside our control, or because you have a legal right to do so as a result of something we have done wrong.

19.1. In all other circumstances including where you are exercising your right to change your mind (the products must still be sealed) you must pay the costs of return.

20. Refunds:

20.1. We will refund you the price you paid for the products including delivery costs (If applicable), by the method you used for payment. However, we may make deductions from the price.

20.2. We may reduce your refund to reflect any reduction in value of the products if this has been caused by your handling them in a way which is not permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

20.3. We will aim to refund you within 14 days from the day on which we receive the product back from you.

21. Our right to end the contract:

21.1. We may end the contract at any time by writing to you, if you break the contract by:
a. Not making any payments to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due;
b. Not providing us, within reasonable time of us asking for it, with information that is necessary for us to provide the products; or
c. Not allowing us, within a reasonable time, to deliver the products to you.

21.2. If we end the contract in the situations set out above, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you a percentage of the price depending on the date on which we end the contract, as compensation for the costs we will incur as a result of you breaking the contract.

22. How you may use the material on our Site:

22.1. We are the owner or the licensee of all intellectual property on our Site. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

22.2. You may print off or download one copy of the content posted on our Site for your personal use and you may draw the attention of others to the content on our Site.

22.3. You must not modify, in any way, any of the material you may have printed off or downloaded from our Site. You must not use any photographs, illustrations, video, audio, or graphics separately from the accompanying text.

22.4. Our status and that of any identified contributors as the authors of content on our Site must always be acknowledged.

22.5. You must not use any content posted on our Site for commercial purposes without obtaining a license to do so.

22.6. If you print off, download, or copy any part of our Site in breach of these terms of use, your right to use our Site will stop immediately and you must return or destroy any copies of the content you have made at our option.

23. Do not rely on information on this Site:

23.1. The content on our Site is for general information only. It is not intended to be advice that you can rely on. You must get professional or specialist advice before taking, or refraining from, any action based on the content on our Site.

23.2. Although we make reasonable efforts to keep the information on Site up to date, we do not in any way guarantee that the content on our Site is accurate, complete, or up to date.

24. We are not responsible for websites we link to:
Our Site may contain links to other Sites and resources provided by third parties. These links are for your information only. It should not be taken that those linked websites or the content on them is approved by us. We have no control over the contents of those Sites or resources.

25. User generated content is not approved by us:

25.1. Our Site may include information and materials uploaded by other Site users, including to bulletin boards, chat rooms and reviews. This information and material has not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.

25.2. If you wish to complain about material uploaded by other users, please contact us on info@jaspersnutrition.com.

26. Our responsibility for loss or damage suffered by you:

26.1. Whether you are a consumer or business user:

•We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by the negligence of us, our employees, subcontractors, or agents and for fraud or fraudulent misrepresentation.
•Different limitations and exclusions of liability will apply to liability resulting from the supply of any products to you, which will be set out in our Terms and Conditions of Supply.

26.2. If you are a business user:
•We exclude all implied conditions, warranties, representations, or other terms that may apply to our Site or any content on it.
•We will not be liable to you for any loss or damage whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
a)Use of, or inability to use, our Site; or
b)use of or reliance on any content displayed on our Site.
•We will not be liable for:
a)Loss of profits, sales, business, or revenue;
b)business interruptions;
c)loss of anticipated savings;
d)loss of business opportunity, goodwill, or reputation; or
e)any indirect or consequential loss or damage.

26.3. If you are a consumer user:
•Our Site is provided for domestic and private use only. You must not use our Site for any commercial or business purposes, and we have no liability to you for any loss of, profit, business, opportunity, or business interruption.
•If defective digital content that we have supplied, damages your device or digital content and this is due to our failure to use reasonable care and skill, we will either repair the damage or compensate you. However, we will not be liable for damage that you could have avoided by:
a)Following our advice to apply an update offered to you free of charge;
b)failing to correctly follow installation instructions; or
c)to have the minimum system requirements advised by us.

27. How we may use your personal information:
We will only use your personal information as set out in our Privacy Policy.

28. We are not responsible for viruses and you must not introduce them:

28.1. We do not guarantee that our Site will be secure or free from any bugs or viruses. You are responsible for configuring your information technology computer programs and platform to access our Site. You should use your own virus protection software.

28.2. You must not misuse our Site by introducing any viruses or any other malicious software. You must not attack our Site via a denial of service (DOS) attack or via a distribute DOS attack. By breaching this provision you would be committing a criminal offence under Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will disclose your identity to them. In the event of such breach, your right to use our Site will stop immediately.

29. Rules about linking to our Site:

29.1. You may lawfully link to our home page, providing it is done in a way that is fair and does not damage our reputation, or take advantage of it.

29.2. You must not establish a link in a way that suggest any form of association, approval, or endorsement by us when none exists. You must not establish a link to our Site in any website that is not owned by you and that website must comply with these terms of use. Our Site must not be framed in any other Site and you cannot create a link to any part of our Site other than the home page.

29.3. We reserve the right to withdraw linking permission without notice.

29.4. If you wish to link to or make any use of content on our Site other than that set out above, please contact info@jaspersnutrition.com.

30. Which country’s laws apply to any disputes?

30.1. If you are a consumer, these terms of use, their subject matter and formation are governed by English law. We both agree that the courts of England and Wales will have sole jurisdiction except where you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

30.2. If you are a business, these terms of use, their subject matter, formation, and any non-contractual disputes or claims are governed by English law. We both agree that the courts of England and Wales will have sole jurisdiction.

30.3. If the courts find any particular term within these terms to be unenforceable, all remaining terms will still apply.

 

General Information

CARRIAGE

Free delivery on all orders over £15.00 A charge of £6.99 is made on all orders less than £15.00

Free delivery on all orders over £15 shipped to the Isle of Wight. 

We aim to achieve the above schedule on every order. However, due to unforeseen circumstances beyond our control, this may not always be possible.

We aim to process your order door to door in 1 - 3 working days

A signature will be required for all orders.

Deliveries:  Monday - Friday's (with the exception to public holidays)

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PAYING BY CREDIT OR DEBIT CARD

WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH 3RD PARTIES.

The software we use to operate the shopping cart is installed on a secure server, which means that your card details will be encrypted when they are sent to us. This will stop anyone else being able to read them.

Credit & Debit card payments are taken on the day the order is processed.

Prices and Availability

All prices on this website are up to date. Inevitably, prices and availability may change over time.

Customer Information

All information supplied is only used to enable us to process your order more efficiently. Under no circumstances is it passed to a third party.

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RETURNS, REFUNDS AND EXCHANGES POLICY

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 28 days of your purchase.

Please email info@jaspersnutrition.com to request a refund.

Send the item to wish to return to:

Simply Jaspers Ltd

Unit 8. Lake Industrial way. Lake. Isle of Wight. P036 9PL

Include in your package a signed letter stating the reason for your return and the original receipt.

We will only deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). If you have requested that the goods are delivered without a signature this will be your responsibility.

Please Note Return Exceptions

Products that have been opened or damaged, will not be accepted for return or exchange.