FAQs

General Questions

1. Who is Simply Jaspers?
   Simply Jaspers is a family-run pet food brand based on the Isle of Wight, dedicated to producing high-quality, natural pet food with no artificial additives or fillers.
2. Why is the company called Simply Jaspers?
   The brand is named after Jasper, the owners' beloved beagle, whose dietary needs inspired the creation of Simply Jaspers’ nutritious pet food range.
3. Where is Simply Jaspers pet food made?
   Our products are made in the UK, ensuring high manufacturing standards and supporting local production.
4. Do you use locally sourced ingredients?
   While not all ingredients come from the Isle of Wight, we take inspiration from the island’s reputation for quality produce and source ingredients as responsibly and ethically as possible.
   
   

   Product & Ingredients

5. What makes Simply Jaspers different from other pet food brands?
   We use only high-quality, human-grade ingredients with no artificial additives, colourants, or cereals. Our recipes are carefully crafted to provide complete nutrition for pets.
6. What types of pet food do you offer?
   Our range includes premium dry dog food, cold-pressed raw dog food (Chester & Morley), cat food (Huckabees), and bird feed (Red Squirrel).
7. What is cold-pressed dog food, and how is it different from regular kibble?
   Cold-pressed dog food is made at lower temperatures to retain more nutrients, making it easier to digest than traditional extruded kibble.
8. Are your products grain-free?
   Yes, our recipes are grain-free, making them suitable for pets with grain sensitivities or allergies.
9. Do you use artificial additives or preservatives?
   No, all our products are free from artificial additives, preservatives, colourants, and fillers.
10. Is Simply Jaspers pet food suitable for pets with allergies or sensitivities
    Yes! Our recipes are made with carefully selected, high-quality ingredients that are gentle on digestion and ideal for pets with sensitivities.
    
    

    Feeding & Storage

11. How much should I feed my pet?
    Feeding guidelines are provided on each product’s packaging, but portion sizes depend on your pet’s age, weight, and activity level. Feel free to contact us for personalised feeding advice.
12. How should I store Simply Jaspers pet food?
    Keep it in a cool, dry place and reseal the packaging after each use to maintain freshness. Our cold-pressed food should also be kept away from direct sunlight.
13. Can I mix Simply Jaspers cold-pressed food with wet food?
    Yes, our cold-pressed dog food can be mixed with wet food, but we recommend gradually introducing any new food to prevent digestive upset.
14. Can I switch my pet’s food straight away, or should I transition gradually
    We recommend transitioning over 5–7 days by gradually mixing Simply Jaspers food with your pet’s current diet to avoid stomach upset.
    
    

    Purchasing & Delivery

15. Where can I buy Simply Jaspers pet food?
    Our products are available through our website and will soon be available on Amazon.
16. Do you offer subscriptions or repeat ordering?
    Yes! When you subscribe for repeat deliveries, you'll receive 15% off your first repeat order.
17. How long does delivery take?
    Orders are typically dispatched within 1–2 business days, with UK delivery taking an additional 2–5 days, depending on your location.
18. Do you ship outside the UK?
    Currently, we only deliver within the UK, but we are exploring options for international shipping in the future.
19. What is your returns policy?
    If you are not completely satisfied with your order, please contact us within 14 days for a refund or replacement, subject to our returns policy.
20. How can I contact Simply Jaspers for further questions?
    You can reach us via our contact form on the website, email, or social media channels—we’re always happy to help!